Shipping policy

KNIGHT ROOSEVELT DEANGELO
Thank you for shopping with KNIGHT ROOSEVELT DEANGELO. We specialize in a wide range of daily luggage, travel suitcases, casual bags and practical bag accessories. We focus on standardized order handling, rigorous product inspection and protective packaging, striving to deliver all luggage products accurately, safely and in flawless functional condition to every customer within a reasonable shipping period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts detailed checks for every luggage item, verifying product integrity, zippers, wheels, stitching and other key components before packaging to ensure no defective goods are shipped.
During peak sales seasons, promotional campaigns and holiday shopping surges, increased order volume may lead to prolonged order processing schedules. We will proactively send email notifications to all customers once substantial processing delays occur to keep everyone updated on order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for your order are automatically calculated and clearly displayed on the checkout page prior to payment. The final shipping cost is determined based on the package dimension, total weight, shipping method and delivery destination of your luggage goods.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are approximate estimates and do not constitute guaranteed delivery dates. Actual delivery progress may be affected by third-party carrier delays, customs clearance processing, severe weather changes, regional logistical limitations and official public holidays beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your luggage order is fully packaged and officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and official carrier details for your parcel.
Tracking details typically become available within 24-48 hours after shipment. This brief delay results from routine logistics system data synchronization, and real-time transit information will be fully updated and viewable once the synchronization process is completed.

4. Incorrect Address Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of their shipping address, postal code and valid recipient contact information at checkout to avoid delivery failures or parcel returns.
KNIGHT ROOSEVELT DEANGELO accepts no responsibility for misdelivery or undeliverable orders caused by wrong, incomplete or invalid address information provided by customers. If a parcel is returned to our warehouse due to address-related issues, the customer shall bear all applicable reshipping fees for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost during transit, please reach out to our customer support team within 7 days of the expected delivery date with your valid order number. We will initiate a full logistics investigation with the carrier to resolve the loss issue promptly.
Damaged Items:
If your luggage or bag products arrive with structural damage, surface abrasions, broken accessories or torn packaging upon delivery, please contact us within 48 hours of receiving the package. Kindly provide clear original photos of the damaged items and complete outer packaging for official verification. Our team will evaluate the issue thoroughly and deliver a practical resolution as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily use and travel purposes. Customers shall use, clean and store the items in accordance with the official care instructions attached to each product. KNIGHT ROOSEVELT DEANGELO is not liable for product damage, deformation or functional failure caused by improper maintenance, overloading, rough handling, unauthorized modification or personal misuse of the luggage items.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs authorities in the destination country may impose import duties, clearance taxes and other import-related fees based on local trade regulations. All such additional charges are the sole responsibility of the customer and are not included in the product price or standard shipping fees.

8. Contact Information

If you have any questions, suggestions or after-sales concerns regarding this Shipping Policy, order processing or logistics tracking services, please feel free to contact us:
Company Name: KNIGHT ROOSEVELT DEANGELO
Phone number: +1 334-964-2211
Email: info@krdluggage.shop
Physical address: 11518 Brian Lakes Dr, Jacksonville, FL 32221, United States